Category Archives: Management Insight

Don’t try to delight customers

Last week I drank coffee. Copious amounts of the stuff whilst I had a series of business meetings with prospects and clients. As part of this drinks marathon, I frequented numerous coffee establishments throughout London, some well-known, some less so. One … Continue reading

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Listening is easy …. isn’t it?

I’ve been working most recently with a London-based client and as a result, I find that I regularly travel into our capital on the train. The journey is just under two-hours each way which allows me ample time to review emails, prepare materials as well … Continue reading

Posted in Business Consulting, Management Insight, Uncategorized | Tagged , , , , | 2 Comments